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Domain FAQ - Frequently Asked Questions

This is where you find a collection of questions and answers to domains and e-mail. If you have any additional questions, simply send us an inquiry using the Support Form.

Domains

The domain owner is without exception the customer who orders the domain. We register the customer as domain owner; the person designated by the customer as contact person is registered at deLink as administrative contact, i.e. ADMIN-C. This can be achieved and realised with few exceptions for any country and for any top-level domain. In exceptional cases the deLink company is registered as owner and the customer receives a legally valid transfer of rights to the registered domain.
Almost anywhere. However, some countries have restrictions for reserving domains. For example, a country might require, that the customer's company be located or the Admin-C resides in the respective country. A country may require that a registered trademark exists which is spelled in similar fashion as the domain. There are also countries in which domain registration is not allowed
Yes. It does not matter, whether the website in question is hosted by deLink or by some other provider. You merely enter the respective IP address or URL in a form at the deLink Customer Administrative Interface.
When you have your web site hosted by a provider it might be, that the provider sends you a number, something like 213.69.34.123. When you enter this IP address at deLink as forwarding target, all web access is directed to your domain at the server of your provider. In most cases the provider must also store an entry at his server, so that access to the domain will be accepted.
When you are able to access your website via a URL, e.g. http://meinewebsite.bei.t-online.de, you can enter a forwarding address, the so-called redirect, for your domain registered at deLink. You state the URL of your web site as the Redirect target. Access to your domain is then forwarded to your web site. You can also state the URL for a subdirectory or for a certain file, e.g. http://meinewebsite.bei.t-online.de/spezialseite/einstieg.html. A call or request sent to your domain results in the display of this page.
Dependent on the way your web site has been constructed, domain forwarding using Redirect can mean that your browser's address field shows the URL of the web site to which forwarding occurred, rather than showing the called domain. If you desire that only the called Domain should be shown, and not the target, please enter a URL, just as you would do using Redirect, except that you select Frame Redirect. This will result in the display of only your domain in your browser's address field.
If you own a domain, then you also own all posssible subdomains of this domain. A subdomain is a arbitrarily chosen name, which appears in front of the domain name and is separated from the domain name by a dot. Example:
Domain   Subdomain
domain.de www.domain.de
                  intranet.domain.de
                  urlaub.domain.de
                  www.urlaub.domain.de
                  toskana.urlaub.domain.de
Every subdomain can reference its own website. Thus, home pages or web sites with widely varying content can be constructed using a single domain. As one might expect, respective hosting services are then required for individual areas of interest. Forwarding subdomains to your domain at various IP addresses, URLs or subdirectories for an arbitrary number of subdomains is all included in the base price at deLink.
This is an option for most domains offered by deLink. The requirement is that you supply at least two correctly installed and configured name servers for use in separate C-Class networks. We also offer you the option to setup a so-called hidden primary; this enables you to control the settings for the domain of your name server. The whois of the domain shows the deLink nameserver.
If you wish to switch from your present provider to deLink, we will carry out the required formalities for you, free of charge. In most cases we will need a written declaration of consent provided by the Admin-C who is registered for the domain. The domain fee charged by deLink begins on the day the transfer is completed. If, for any reason, the transfer was not completed, no fee will be charged.
You can pay at deLink by utilising SEPA direct debit or by PayPal or by credit card (EUROCARD, MASTERCARD, VISA). If you are a major customer, you have the prerogative to pay after bill has been issued. Bills are issued monthly. It may thus occur, that you do not receive your first bill until more than 4 weeks after ordering. In case of payment by direct debit we charge your account approximately 3 weeks after issuing a bill. You receive the bill as a PDF file by e-mail. A bill printed on paper can be recieved at an additional charge of € 2.00 (VAT included) per bill by way of customary mail.

Email

In order to be able to receive e-mail messages addressed to your domain using an e-mail client program, e.g. Microsoft OutLook, OutLook Express, NetScape Messenger, The Bat, etc., you need an e-mail account. An e-mail account is a virtual post office box, in which incoming e-mail messages can be stored until you fetch them. Such an e-mail account is included with every domain registered by deLink. Thus, you need neither an e-mail account with a further provider nor a hosting package, in order to be able to receive and send e-mail messages using your domain.
E-mail messages addressed to your domain can be forwarded to another existing e-mail address. You simply state the target address, e.g. name@t-online.de.
When you operate your own mail server, you can choose the IP or the name of this mail server for your domain. All incoming e-mail messages are then forwarded to your mail server for further processing. You must configure your mail server, so that it accepts e-mail messages addressed to your domain.
An e-mail account corresponds to a (virtual) post office box. The post office box is implemented by allocating physical storage in order to save your e-mail messages for your retrieval at a later time. An e-mail address corresponds to the name which can be written on the post office box. You can associate several e-mail addresses with a single e-mail account. The user needs an e-mail account in order to receive e-mail messages. If you only have one e-mail address and no account, e-mail messages sent to this address can only be forwarded to one other address.
When you have a domain, you own all e-mail addresses of this domain. If, for example, you own the domain domain.de, then you can receive e-mail messages addressed to info@domain.de, mail@domain.de, hans.schultz@domain.de, etc. You can choose, whether e-mail messages dispatched to all addresses of your domain are forwarded or should be saved in your e-mail account (Catchall activated), or whether e-mail messages should only be accepted at certain addresses defined by you (Catchall deactivated). If you deactivate Catchall, e-mail messages, sent to addresses which you have not explicitely defined, are rejected. The sender receives a respective message.
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