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Support form

Please, enter your data into all fields marked by an asterisk * and submit your request to us. You may use this form to submit general and technical questions and abuse reports as well. You will immediately receive a confirmation mail containing a ticket number, reference to which enables you to receive an answer as soon as possible, usually within 24 hours, at the latest within 3 business days.

Please note: If you are not content with our service and want to file a complaint, please select Complaint as subject. Such support requests will be processed as soon as possible by a senior staff member, at the latest within 2 business days.

Any complaint not solved after 2 business days will be automatically escalated and presented to the company management.

Note: You are able to withdraw your agreement at any time via e-mail at Your data will be deleted. For detailed information about our handling of user data please see our Privacy statement.