Frequently asked questions
In our helpdesk you will find detailed answers to a collection of frequently asked questions as well as technical documentations.
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You have not found what you are looking for in our helpdesk and need individual support for your problem? Feel free to contact us using the form below.
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Do you need telephone advice or support in finding the right product? Our team will be happy to help you with any questions you may have over the phone.
Call +49 40 64413700
Please fill in all fields marked with *. You can send general and technical questions as well as reports of abuse. After sending the request, you will receive a confirmation e-mail with a ticket number that you can refer to in case of queries. We will reply as soon as possible, usually within 24 hours, at the latest within 3 working days.
Please note: If you are not satisfied with our service and wish to make a complaint, please select Complaint as the subject. Such enquiries will be dealt with as soon as possible by a senior member of the team, within 2 working days at the latest. Any complaint not resolved after 2 working days will be automatically escalated and sent to a member of the senior management team.