Frequently asked questions

In our helpdesk you will find detailed answers to a collection of frequently asked questions as well as technical documentations.

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Support form

You have not found what you are looking for in our helpdesk and need individual support for your problem? Feel free to contact us using the form below.

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Telephone support

Do you need telephone advice or support in finding the right product? Our team will be happy to help you with any questions you may have over the phone.

Call +49 40 64413700

Support form

Please fill in all fields marked with *. You can send general and technical questions as well as reports of abuse. After sending the request, you will receive a confirmation e-mail with a ticket number that you can refer to in case of queries. We will reply as soon as possible, usually within 24 hours, at the latest within 3 working days.

Please note: If you are not satisfied with our service and wish to make a complaint, please select Complaint as the subject. Such enquiries will be dealt with as soon as possible by a senior member of the team, within 2 working days at the latest. Any complaint not resolved after 2 working days will be automatically escalated and sent to a member of the senior management team.

Note: You can revoke your consent for the future at any time by sending an e-mail to Your data will then be deleted. Detailed information on the handling of user data can be found in our privacy policy.